BeClean.

Privacy Policy

Website Privacy Policy

This Privacy Policy applies to all personal information collected by BeClean Perth (we, us or our) via the website located at becleanperth.com (Website).

What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the Website. The Personal Information which we collect and hold about you may include:

  1. name
  2. email address
  3. phone number
  4. service type requested
  5. message content

Types of information

The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

  1. whether the information or opinion is true or not; and
  2. whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

  1. for the primary purpose for which it was obtained;
  2. for a secondary purpose that is directly related to the primary purpose; and
  3. with your consent or where required or authorised by law.

How we collect your personal information

  1. We may collect Personal Information from you whenever you input such information into the Website or provide it to us in any other way, including through our online booking form, by phone, or by email.
  2. We do not use cookies, tracking pixels, or analytics tools on our Website.
  3. We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
  4. Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

Purpose of collection

  1. We collect Personal Information to respond to your booking enquiry, provide you with a quote, schedule and deliver our cleaning services, and to keep in touch with you about your booking.
  2. We customarily only disclose Personal Information to our service providers who assist us in operating the Website and processing bookings. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
  3. We do not use your Personal Information for direct marketing purposes. If you submit a booking form, you may receive a confirmation or follow-up email related to your enquiry only.

Security, access and correction

  1. We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it.
  2. The Australian Privacy Principles:
    1. permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
    2. allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
  3. Where you would like to obtain such access, please contact us using the details set out at the bottom of this privacy policy.

How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through:

Chat with us